Is asking for reviews allowed?

Yes — asking every patient is allowed. What is not allowed is incentivizing reviews or filtering out unhappy patients before they can leave one. We build the compliant version.

What if we get a bad review?

We respond publicly with a neutral, HIPAA-safe message inviting the conversation offline, then work on burying it with volume from satisfied patients.

Patient Review & Reputation Management for Practices

Reviews are the single strongest conversion lever in local healthcare — and one of the strongest ranking signals in the Map Pack. Most practices leave both on the table.

Ask at the right moment

We build a simple front-desk and post-visit workflow (SMS and email) that asks at the moment satisfaction is highest, with no incentives and no gating — fully compliant with Google policy.

Respond to everything

Every review gets a response within 48 hours using templates written in your voice, including a calm, HIPAA-safe framework for negative reviews that never confirms a patient relationship.

Reviews & Reputation

Ask at the right moment

Respond to everything

Frequently asked questions